FAQ
THE BASICS
Where does the name Le Bon Garçon come from?Le Bon Garçon, pronounced luh-BOHN-gar-sohn, means “the good boy”. Founder Justin Chao lived in Paris near Rue des Mauvais Garçons, or “Bad Boys Street” which became the inspiration behind the name of his new caramel endeavor. Realizing he’d never really been a “bad boy”, Chao decided Le Bon Garçon was a much more suitable fit.
What does quelle surprise mean?Quelle surprise means “what a surprise!” An example of this in a sentence is, “You sent my favorite caramels? Quelle surprise! Thank you!”
What does c’est bon mean?C’est bon means “it’s good!” One way to use it in a sentence is, “I’ve never tasted anything as heavenly as these honey lavender caramels before! C’est bon!”
INGREDIENTS & MATERIALS
Are your caramels gluten-free?While we don’t use it in our caramels, we do process wheat in our kitchen and our products are not certified gluten-free.
Does your product contain dairy?Yes, our caramel recipe includes fresh organic milk, cream, and butter.
Do you use corn syrup?Sacré bleu! No, we never use corn syrup in anything.
What does sacré bleu mean?Sacré bleu is a French expression used to express shock or dismay.
Are the wrappers biodegradable?Yes! Our individual caramel wrappers are made from renewable wood pulp and are at-home compostable.
ORDERING
How much advance notice is needed for wedding favor orders?Three weeks minimum is needed for standard Le Bon Garçon favors and six weeks is required for custom favors. Email help@lebongarcon for pricing and options.
Where can I find your products in my area?Reach us at hi@lebongarcon.com for locations that carry our products near you.
Can I add a gift note to my online order?Yes! Use the note button located in your cart during check-out to add your message, or email help@lebongarcon.com to add it after checkout.
SHIPPING
Do you ship internationally?For international orders, please email help@lebongarcon.com for a quote.
How do I make changes to my C’est Bon Society Caramel Subscription?Email help@lebongarcon.com for vacation holds or billing information changes on your subscription.
Will my gift be delivered to its recipient with the amount I paid?No, orders arrive with an itemized packing slip only. Price information is not included in our shipments.
I’d like to place a big order, who should I contact?Email help@lebongarcon.com for options, pricing, and lead times.
How long until I receive my order?Orders are shipped 1–3 business days from the date of purchase and are shipped by UPS Ground from Los Angeles. During our busiest times, please allow up to 5 business days from date of purchase for orders to ship.
Do you ship orders in hot weather?Yes, we ship in all types of weather, including hot!
How should I store my caramels?We recommend storing caramels in an air-tight container inside your refrigerator or freezer.
How much is shipping?Free shipping applies to US orders delivered to one address and over $40. For all other US deliveries, a $4.95 flat rate applies.
What is your return policy?In the rare case our caramels don't meet your expectations, email help@lebongarcon.com within 30 days of your order date and a refund will be issued to your account.
Other questions?
We’d love to help! Contact Us at any time.